Australian Consumer Law

This Returns & Refunds Policy operates in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or replaces any rights or remedies you may have under the ACL.

Product Availability

From time to time, a product may become unavailable or out of stock after you have placed your order. If we are unable to supply all or part of your order, we will contact you and provide a refund for any unavailable item(s).

We reserve the right to withdraw or suspend the sale of any product displayed on our website at any time, either temporarily or permanently. If payment has already been processed for a withdrawn product, we will issue a full refund for that item.

Product Information

Where product dimensions, measurements or specifications are provided, they are intended as a guide only and may vary slightly from the actual product. It is your responsibility to ensure the product is suitable for your intended purpose before placing your order.

Change of Mind

We do not offer refunds, returns or exchanges for change of mind. Please choose carefully before completing your purchase.

Proof of Purchase

All requests for a refund, return, repair or replacement must be accompanied by proof of purchase, such as:

• Tax invoice

• Order confirmation

• Receipt

• Bank or credit card statement

Faulty Products & Consumer Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If you believe your product is faulty, damaged or not as described, please contact us as soon as possible. While we encourage customers to notify us within 14 days of receiving their order where practical, your rights under the Australian Consumer Law are not limited to this timeframe.

Under the Australian Consumer Law, you may be entitled to:

• a refund or replacement for a major failure;

• compensation for any reasonably foreseeable loss or damage; or

• a repair or replacement where the product fails to meet acceptable quality standards and the failure is not major.

All warranty or consumer guarantee claims require satisfactory proof of purchase.

We will not provide a refund, repair or replacement where a product has been damaged due to misuse, accidental damage, neglect or use contrary to the manufacturer's instructions.

If your product is faulty, not as described or does not perform as represented, we will work with you to provide an appropriate remedy in accordance with the Australian Consumer Law. Where possible, we may first offer a like-for-like replacement. If a suitable replacement cannot be provided within a reasonable time, you may be entitled to a refund.

Refunds

Where a refund is approved, it will generally be processed within 24 hours of approval using the original payment method where possible.

Return Shipping

Unless the return relates to a faulty product, incorrect item supplied or another issue for which we are responsible, customers are responsible for the cost of returning products.

Where we approve a warranty claim or provide a replacement item, we will cover the shipping costs for sending the replacement to your nominated address.

Packaging

Where possible, please retain the original product packaging, accessories and proof of purchase for at least 14 days after receiving your order. This assists us in processing warranty and return requests more efficiently.

Return Address

Tinapher Towers Pty Ltd
PO Box 255
Doreen VIC 3754
Australia