Privacy Policy
Effective Date: 2 July 2026
Tinapher Towers Pty Ltd ("My Red Room", "we", "our" or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a purchase through myredroom.com.au.
Personal Information We Collect
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type
- Time zone
- Device information
- Cookies installed on your device
- Pages viewed
- Products viewed
- Search terms or websites that referred you to our website
- Information about how you interact with our website
We refer to this information as Device Information.
When you place an order or attempt to place an order, we may collect:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment details (processed securely through our payment providers)
- Order history
We refer to this information as Order Information.
Throughout this Privacy Policy, Personal Information includes both Device Information and Order Information.
We use a range of technologies to improve your browsing experience, including:
- Cookies
- Log files
- Web beacons
- Tags
- Pixels
These technologies help us understand how visitors use our website and enable us to improve our services.
For more information about cookies, including how to disable them, visit:
http://www.allaboutcookies.org
How We Use Your Information
We use your Personal Information to:
- Process and fulfil your orders
- Process payments securely
- Arrange shipping
- Send invoices and order confirmations
- Communicate with you regarding your order
- Detect and prevent fraud
- Improve our website and customer experience
- Analyse website performance and visitor behaviour
- Provide marketing communications where you have agreed to receive them
We only share your Personal Information where necessary to operate our business.
This may include trusted service providers such as:
- Shopify, which powers our online store
- Payment gateway providers
- Shipping providers
- Google Analytics
- Fraud prevention services
You can read Shopify's Privacy Policy at:
https://www.shopify.com/legal/privacy
Google's Privacy Policy is available at:
https://policies.google.com/privacy
To opt out of Google Analytics, visit:
https://tools.google.com/dlpage/gaoptout
We may also disclose your Personal Information where required by law or where necessary to protect our legal rights.
We do not sell your personal information to third parties.
Do Not Track
At this time, our website does not respond differently when a "Do Not Track" signal is received from your browser.
If this changes in the future, we will update this Privacy Policy.
Third-Party Websites
Our website may contain links to third-party websites.
These websites operate independently from us and have their own privacy policies. We are not responsible for the privacy or security practices of external websites and encourage you to read their privacy policies before providing any personal information.
Protecting Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Our security measures include:
- Secure payment gateways
- Encryption where appropriate
- Regular software and security updates
- Restricted access to personal information
- Secure storage practices
While no online transmission can be guaranteed to be completely secure, we continually review our security procedures to help safeguard your information.
Your Privacy Rights
You have the right to:
- request access to your personal information;
- request correction of inaccurate or incomplete information;
- ask questions about how your information is handled; and
- make a privacy complaint.
To protect your privacy, we may ask you to verify your identity before processing your request.
Where permitted by law, we may refuse requests that are frivolous, vexatious, unreasonably repetitive, technically impractical or would adversely affect the privacy of others.
If we refuse your request, we will provide written reasons where required by law.
Data Retention
We retain your Order Information for as long as reasonably necessary to:
- provide our services;
- comply with legal and taxation obligations;
- resolve disputes; and
- enforce our agreements.
If you request deletion of your personal information, we will take reasonable steps to remove it where legally permitted. Backup copies may remain for a limited period as part of our disaster recovery systems.
Adults Only
My Red Room is an adult retailer.
Our website and products are intended only for individuals 18 years of age or older. By using our website or placing an order, you confirm that you are at least 18 years of age.
Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:
Email: info@myredroom.com.au
Postal Address
Tinapher Towers Pty Ltd
PO Box 255
Doreen VIC 3754
Australia
Privacy Complaints
If you believe we have not handled your personal information appropriately, please contact us first so we can attempt to resolve your concerns.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au/privacy
Phone: 1300 363 992
Mail:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal obligations.
The most current version will always be published on our website. Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.
